k9wn Privacy Policy

1 Who We Are

k9wn is an online casino and sports betting platform operating at k9wn.bet. For the purposes of this Privacy Policy, "k9wn," "we," "us," and "our" refers to the operating entity behind the k9wn platform. We are the data controller in respect of all personal data collected from users of the k9wn Platform.

If you have any questions about how k9wn handles your personal data, or if you wish to exercise any of your data rights described in this Policy, you may contact our support team via Live Chat inside your Account or by email at [email protected] (plain text — not a clickable link). Our support team operates 24 hours a day, 7 days a week, in English and Urdu.

2 Personal Data We Collect

2.1 Data You Provide Directly

When you register an Account on k9wn, make a deposit or withdrawal, complete KYC (Know Your Customer) verification, contact our support team, or participate in promotions, you provide us with personal data that may include:

• Full legal name as it appears on your government -issued identification document.
• Date of birth (used for age verification — you must be 21 or older).
• Pakistani CNIC (Computerised National Identity Card) number or passport number.
• Email address and, where provided, mobile phone number.
• Residential address, including city and postal code.
• Payment method details such as your JazzCash or EasyPaisa mobile wallet number, or bank account details for HBL, UBL, Meezan Bank, or MCB.
• Communications you send to our support team via Live Chat or email.
• Any additional documentation submitted during the KYC verification process, such as utility bills or bank statements provided as proof of address.

2.2 Data Collected Automatically

When you access and use the k9wn Platform, certain technical data is collected automatically by our systems. This includes:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Session data including login times, session duration, pages visited, and features used.
• Betting and gaming activity records, including stakes placed, games played, outcomes, and transaction history.
• Cookie identifiers and similar tracking technologies as described in Section 6 of this Policy.

2.3 Data From Third Parties

In some cases, k9wn may receive personal data about you from third-party sources, including identity verification service providers used to complete KYC checks, payment processors used to confirm the status of your transactions, fraud detection and anti-money laundering screening services, and, where you have consented to this, marketing attribution partners who may inform us of how you first discovered k9wn.

3 How We Use Your Personal Data

k9wn uses the personal data we collect for the following purposes:

• Account creation and management: To register your Account, verify your identity, and maintain your Account in good standing.
• Service delivery: To provide access to casino games, sportsbook markets, live dealer products, and all other features of the k9wn Platform.
• Payment processing: To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, MCB, and other supported methods.
• KYC and age verification: To verify that you are at least 21 years of age and to confirm the accuracy of the identity information you provided at registration.
• Anti-money laundering (AML) compliance: To monitor transaction patterns for indicators of money laundering, fraud, or other illicit financial activity, as required by applicable regulations.
• Responsible gaming: To identify patterns of play that may indicate problem gambling, and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Customer support: To respond to your queries, resolve disputes, and provide assistance via Live Chat.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features that improve the k9wn experience for Pakistani players.
• Marketing and promotions: To send you personalised offers, bonus notifications, and promotional communications, where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time via your Account settings.
• Legal and regulatory compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.

4 Legal Basis for Processing

k9wn processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as an Account holder, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations.
• Legitimate interests: Processing carried out in pursuit of k9wn's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests do not override your fundamental privacy rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily in respect of direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing that took place before withdrawal.

5 Sharing Your Personal Data

5.1 When We Share Data

k9wn does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, MCB, and any other payment service providers we use to process your transactions. These providers receive only the data necessary to complete your transaction.
• Identity and KYC verification providers: Third-party identity verification services used to confirm your identity and age. These providers are contractually bound to process your data only for verification purposes.
• Fraud and AML screening services: Third-party providers who assist k9wn in detecting and preventing fraudulent activity and money laundering.
• Game software providers: Where required for the provision of specific casino games or live dealer products available on the k9wn Platform.
• Legal and regulatory authorities: Where k9wn is required by law, court order, or regulatory direction to disclose your personal data to a competent authority.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of k9wn's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

5.2 Data Processor Obligations

All third parties to whom k9wn discloses personal data are required to handle that data in accordance with applicable data protection standards and are permitted to use it only for the specific purpose for which it was disclosed. k9wn does not permit its data processors to use your personal data for their own independent commercial purposes.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. k9wn uses cookies and similar tracking technologies to enable essential Platform functionality, remember your preferences, analyse how the Platform is used, and, where you have consented, to deliver personalised content and marketing.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without preventing you from using k9wn.
• Functional cookies: Store your preferences such as language settings and display options to improve your experience on subsequent visits.
• Analytics cookies: Help us understand how users interact with the Platform — which pages are visited, how long sessions last, and where users navigate from. This data is aggregated and anonymised where possible.
• Marketing cookies: Used, with your consent, to track your activity and deliver personalised promotions relevant to your interests on k9wn. You may opt out of marketing cookies via the cookie preference panel accessible from the Platform.

6.3 Managing Cookies

You may manage or disable non-essential cookies at any time through your browser settings or the cookie preference panel on k9wn. Please note that disabling certain cookies may affect the functionality of some features on the Platform.

7 Data Retention

k9wn retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable law or regulation. The following general retention principles apply:

• Active Account data: Retained for the duration of your Account's existence on the Platform plus a minimum of five years following Account closure, as required by AML and financial record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in compliance with applicable financial regulations.
• KYC documentation: Retained for a minimum of five years following the completion of the verification process or Account closure, whichever is later.
• Customer support communications: Retained for up to three years from the date of the communication, unless the content is relevant to an ongoing dispute or regulatory matter.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of that consent.

Once the applicable retention period has expired, k9wn will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual.

8 Your Data Rights

As a k9wn Account holder, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via Live Chat or at [email protected] (plain text — not a clickable link). k9wn will respond to all verified data rights requests within 30 calendar days of receipt.

9 Data Security

k9wn implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and k9wn's servers.
• Encrypted storage of sensitive data at rest, including identity documents and payment details.
• Role-based access controls ensuring that only authorised k9wn personnel can access personal data, and only to the extent required for their specific job function.
• Regular security audits, vulnerability assessments, and penetration testing of k9wn's infrastructure.
• Two-factor authentication options available to all k9wn Account holders to protect their Accounts from unauthorised access.
• Secure, certified data centres with physical security controls.

While k9wn takes data security very seriously and invests significantly in protective measures, no security system is completely infallible. In the unlikely event of a data breach that poses a risk to your rights and freedoms, k9wn will notify affected users and relevant authorities in accordance with applicable law and without undue delay.

10 International Data Transfers

k9wn's primary operations and data infrastructure are oriented toward serving Pakistani users. However, some of the third-party service providers we use — such as game software developers, KYC verification platforms, and fraud screening tools — may process data in jurisdictions outside Pakistan. Where such international transfers occur, k9wn ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within k9wn's own operations. These safeguards may include contractual data protection clauses, certification under recognised international data protection frameworks, or other legally recognised transfer mechanisms.

11 Minors

The k9wn Platform is strictly for individuals aged 21 and above. k9wn does not knowingly collect personal data from persons under the age of 21. If k9wn becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated Account will be closed. If you believe that a minor has registered an Account on k9wn, please contact our support team via Live Chat immediately so the matter can be investigated and resolved without delay.

12 Third-Party Links

The k9wn Platform may, on occasion, contain references or links to third-party websites or services — for example, game provider information pages or payment processor help centres. k9wn is not responsible for the privacy practices or content of any third-party website. This Privacy Policy applies solely to data collected by k9wn through the k9wn Platform. We encourage you to review the privacy policies of any third-party sites you visit independently of k9wn.

13 Changes to This Privacy Policy

k9wn reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. The date of the most recent revision is displayed at the top of this document. Where a material change is made to how we collect or use your personal data, k9wn will provide advance notice to registered Account holders via on-Platform notification or email prior to the change taking effect.

Your continued use of the k9wn Platform after a revised Privacy Policy takes effect constitutes your acknowledgement of the updated Policy. If you do not accept a revised Policy, you may request voluntary Account closure in accordance with the Terms and Conditions.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how k9wn handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 inside your k9wn Account — fastest response, average 3 to 5 minutes.
• Email (plain text — not a link): [email protected]
• Languages: English and Urdu.

k9wn is committed to resolving all privacy-related queries and complaints promptly. If you submit a formal privacy complaint, we will provide a substantive written response within 15 business days of receipt. If you remain dissatisfied with our response after exhausting k9wn's internal process, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.